12 by Liliana

Shipping Methods

COMPLIMENTARY GIFT WRAPPING

All pieces will arrive beautifully gift wrapped. I will also include care instructions and a business card with every order.

PAYMENT METHODS

Your payment will be processed using PayPal which is safe and secure and allows you to use all major debit and credit cards. If you would prefer to pay by another method, please contact me before placing your order.

DISPATCH + ARRIVAL TIMES

Items that are available will be posted within 1 to 3 working days of your purchase being completed. I use ‘Royal Mail Special Delivery Guaranteed’ (£5.00). This service guarantees that your parcel will be fully traced, tracked and insured, and guarantees next day delivery by 1pm, your parcel will need to be sign for. Payments must be made before delivery. It is the customer’s responsibility to ensure you have given a correct address to receive and sign for your parcel.

I will let you know when your parcel has been dispatched with your tracking number in case your parcel does not arrive when expected. You can track your parcel on the Royal Mail website (www.royailmail.com).

Items marked ‘Handmade to order and dispatched within 4 weeks’ will be made as soon as possible. If you have a specific date in mind, please let me know and I will do my best to meet all deadlines.

For deliveries outside of the UK I will use ‘Royal Mail International Tracked and Signed’ (£10.00) or the equivalent, which should take 3 to 5 days to arrive in Europe, or 5 to 7 days for worldwide delivery.

From time to time I offer Free Delivery to those who sign up to my Newsletters, you can sign up from the home page of my website if you would like to know when they are happening.

Ground
$5 flat rate

2nd Day 
$21 flat rate

 

Overnight
$34 flat rate

Easy Returns & Exchanges

RETURNS + EXCHANGES

I hope you are happy with your purchases but should there be any problem when you receive them, please contact me within 5 working days and let me know your concerns. I am happy to swap or alter your item if possible to make it work for you. Please ensure you return it in its original packaging in the condition it arrived in and send it to my studio address:

12 by Liliana, Studio 12, Manchester Craft and Design, 17 Oak Street, Manchester M4 5JD

Due to nature of may work being handmade, refunds are not granted.